GM is using Google’s AI chatbot to handle simple customer service calls

OnStar calls will now be easier because of advances in artificial intelligence.

General Motors is using conversational AI chatbots to handle simple OnStar calls, freeing up its human employees to address more complex requests.

More details about its use of AI will be presented at a Google conference in Chicago next week.

General Motors has been working hand in hand with the tech giant on a number of fronts, including Google’s built-in infotainment software and OnStar.

But the OnStar virtual assistant is trained to recognize certain words or phrases that might indicate an emergency and route the call to a trained specialist.

The chatbot has also freed OnStar specialists to spend more time with customers . . .

with requests that require a human touch.

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