ChatGPT has been around for a while now, and companies have been trying to make their products smarter by adding in AI capabilities.
We’ve seen this a lot in email clients, as well as in apps like Spark and Canary.
It’s easy to look at this as a tech problem because it’s happening on screens, but the truth is that this is a social problem.
Trying to solve a technical problem with technology often only creates new social problems.
The solution to the social problem of artificial intelligence is not just another tech problem, says Wert, but a deeper one: people’s inability to communicate effectively with one another is a human problem.
And it’s not just a technological problem; it’s a social one.
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