AI-powered drive-thru? It’s a human job in the Philippines!

#shorts #autonomous AI #Presto Automation #Bloomberg reports #show The AI drive-thru system at Checkers and Carl’s Jr is not as autonomous as it seems. It relies on a backbone of outsourced laborers who regularly have to intervene so that it takes customers’ orders correctly. The company that provides the drive-thru systems admitted in recent filings that it employs “off-site agents” in countries like the Philippines who help its “Presto Voice” chatbots in over 70 percent of customer interactions. That’s a lot of intervening for something that claims to provide “automation.” “There’s so much hype around AI that everyone is misunderstanding what this tool is,” Shelly Palmer, who runs a tech consulting firm, told Bloomberg. “Everybody thinks that AI is some kind of magic.”

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